Refund policy
PRETTY IN PINK RETURN & REFUND POLICY
We hope you love your Pretty In Pink purchase! If something isn’t quite right, eligible items may be returned according to the policy below.
RETURN WINDOW
Return requests must be submitted within 30 calendar days of the order’s confirmed delivery date. For local pickup orders, the 30-day period begins on the date the order is picked up.
Returns requested after 30 days will not be accepted.
RETURN REQUIREMENTS
To qualify for a refund, merchandise must be returned in its original condition. Items must be unworn, unused, unwashed, unaltered, and free from stains, makeup, deodorant, odors, pet hair, or other signs of wear. All original tags and packaging must be included.
Approval of a return request does not guarantee a refund. Every returned item will be inspected after it is received. Pretty In Pink may deny or reduce a refund if the item is returned used, worn, incomplete, damaged, or in a condition different from when it was originally shipped.
REQUESTING A RETURN
Please contact us through our website before mailing a return. Returns sent without prior approval may be refused or returned to the sender.
Approved returns must be mailed within seven days of receiving return instructions.
RETURN SHIPPING
A flat $8.95 return-shipping fee will be deducted from the customer’s refund. Original shipping charges are nonrefundable.
Customers are responsible for safely packaging their returns. Pretty In Pink is not responsible for returned packages that are lost or damaged in transit. We recommend keeping your return tracking information until your refund has been completed.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within three calendar days of delivery and include clear photographs of the item, packaging, and shipping label.
Please do not wear, wash, use, alter, or return the item before receiving instructions from us. Once the issue is verified, Pretty In Pink will work with you to provide an appropriate replacement or refund at no additional return-shipping cost.
REFUNDS
After an eligible return is received and inspected, the approved refund will be issued to the original payment method, minus the $8.95 return-shipping fee and any original shipping charges.
Your bank or card provider may require additional processing time before the refund appears in your account.
FINAL-SALE ITEMS
Gift cards, clearance merchandise, personalized items, and merchandise specifically marked “Final Sale” cannot be returned or refunded.
LATE, UNAUTHORIZED OR INELIGIBLE RETURNS
Packages mailed after the 30-day return period, sent without approval, or containing merchandise that does not meet our return requirements are not eligible for a refund.
These packages may be refused or returned to the sender. If an ineligible return is delivered to Pretty In Pink, the customer will be responsible for paying the shipping cost required to have the merchandise sent back.
Pretty In Pink reserves the right to deny returns that do not comply with this policy.